Return Policy

Effective Date: October 29, 2025
At Brothers and Sisters Shop, we want you to love your purchase. If something isn't quite right, we're here to help make it easy to return or exchange eligible items. Please read our Return Policy carefully to understand your rights and responsibilities.

Eligibility for Returns
Timeframe: Returns must be initiated within 30 days from the date of delivery. Items received after this window are not eligible for return.

Condition: Items must be unused, in their original condition, with all tags, packaging, and accessories intact. We reserve the right to refuse returns that do not meet these criteria.
Eligible Items: Most products are returnable, including apparel, accessories, and home goods. However, the following items are **non-returnable** due to hygiene, personalization, or perishable nature:
  - Underwear, swimwear, and socks.
  - Personalized or custom-made items.
  - Gift cards.
  - Items marked as "final sale" or "clearance."
  - Perishable items like fresh flowers or food products (if applicable).

## How to Initiate a Return
1. **Contact Us**: Log into your account on [brothersandsistersshop.com](https://brothersandsistersshop.com/) or email our customer service team at support@brothersandsistersshop.com with your order number, item details, and reason for return. We'll provide a Return Authorization (RA) number and instructions.
2. **Pack the Item**: Securely pack the item(s) in the original packaging. Include the RA number on the outside of the package.
3. **Ship It Back**: Use the prepaid return label we'll provide (shipping fees for returns are covered by us for the first exchange or return). If you prefer your own carrier, we'll reimburse standard ground shipping costs upon inspection.
   - Mail to: Brothers and Sisters Shop Returns, [Insert Address, e.g., 123 Main St, Anytown, USA 12345].
4. **Track Your Return**: Keep the tracking number for your records. We recommend using a trackable service.

## Refunds and Exchanges
- **Processing Time**: Once we receive and inspect your return (typically 3-5 business days), we'll process your refund or exchange within **7 business days**.
- **Refunds**: Issued to the original payment method. Refunds include the item price and any applicable taxes. Original shipping fees are non-refundable, but return shipping is free for eligible returns.
- **Exchanges**: If exchanging for a different size or color, we'll cover the shipping cost for the new item. Exchanges are subject to availability.
- **Partial Refunds**: For damaged packaging or missing items, we'll issue a partial refund based on the item's condition.

## International Returns
For orders shipped outside the United States:
- You are responsible for all return shipping costs and any customs duties or taxes.
- Please contact us for specific instructions, as return addresses may vary.

## Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately at support@brothersandsistersshop.com with photos of the issue.
- We'll arrange a free return label and replacement or refund at no cost to you.
- Report issues within **7 days** of delivery for fastest resolution.

## Questions?
We're committed to your satisfaction. If you have any questions about our Return Policy, reach out to our team:
- **Email**: support@brothersandsistersshop.com
- **Phone**: [Insert Phone Number, e.g., 1-800-123-4567] (Mon-Fri, 9 AM - 5 PM EST)
- **Live Chat**: Available on our website during business hours.

This policy is subject to change. By purchasing from Brothers and Sisters Shop, you agree to these terms. For the latest updates, visit [brothersandsistersshop.com/returns](https://brothersandsistersshop.com/returns).